I am pleased...
I just received the canvas prints and wanted to let you know how pleased I am with them! They turned out even better than I had hoped too.
The concert stubs belong to my husband and the prints were made to decorate the wall of our daughter's bedroom who turns 14 this week. She is a huge British rock fan and will flip when she sees them.
Thanks for a wonderful job.
Jane, Vancouver |
Pros:Solid workmanship Delivered in the quoted time frame Cons: We were never asked to choose a matte colour when we came into your office to spec out the job. Due to blue samples on the wall that have the trim colour the same as the matte colour we thought we would be getting the same colour on the edge and the matte. At some point the person putting together our order should have realized that we had not selected a matte colour. At that point work should have stopped to find out what we wanted. We should have been called to find out what colour we would want the matte to be. Why would one of your workers make that decision without knowing our taste? My wife did receive a call that the walnut colour we chose for our art was no longer available but that a very close option was found. My wife asked if there was an opportunity for us to come and have a look. We were told that was not possible. The matte colour your worker selected is nowhere close to the original walnut colour we selected. A discount was provided as we expressed our surprise and disappointment when picking up our art. We really had no option. The work could not be reversed. Our only option was to buy the images again and start over. We would be out 100\'s of dollars. The colour your worker selected for us does not work well in our room. Additionally we were told that hardware to hang our art was provided. We only opened the smaller image when picking up our art as the larger image was packed too well to open. When I did not see the hardware in the smaller image and asked, we were told that hardware for both pieces were in the packaging of the larger image. I just called your office and asked about the hardware and was told now it would to be included. Very disappointed in the communication with your company and the results of this project.
Rick R., | exceptional customer service
The work they produce and the customer service are always exceptional. This is the best place I\'ve ever used for prints.
Philip D., Pickering, Ont | this enhances our own reputation
Received our order today, and everything arrived safely and in good order. We think your production of our images is truly elegant. We\'ve opened for our 21st season and we know from the last two seasons that metal prints have sold very well. So we will soon be following up with another order in time for the high summer season and also will be introducing some new images.
Congratulations on a fine product. All this enhances our own reputation. Thank you.
Regards,
Naamat, |
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